Product Name: Field Connect
Summary Description of Product: The Complete Mobile Field Service Solution
FieldConnect is a full suite of features built for field service companies by experts with over twenty years of experience. Our software unifies your technicians, dispatchers, back-office, and all staff under one, fully customizable solution. Ditch paper records and go digital today.
Mobile Technician Platform
Whether you provide you technicians with laptops, tablets, or mobile devices, FieldConnect works on any device. Techs can clock in to start their day, view their open work orders in list format, and work with dispatchers on their priorities directly within the app.
XOi Technologies Integrates with FieldConnect
Microsoft Dynamics integrates with FieldConnect
Sage 300 CRE and Intacct integrate with FieldConnect
Viewpoint solutions integrate with FieldConnect
And other Integrations
Categories Product Covers: Billing & Invoicing, Job Cost Management, Change Orders, Client Communication, Project Management, Daily Logs, Document / Photo Management, Incident Reporting, Task Management, Timesheets, Commercial Service Management – Dispatch, APPs for Construction, Equipment Tracking
Target Customers: Data and Cabling, Electrical, Landscaping, Masonry and Stone, Mechanical HVAC, Paving, Plumbing, Roofing and Siding, Other Specialty Contractor
Targe size of customer service: 1 to 5 Employees, 6 to 10 Employees, 11 to 20 Employees, 21 to 50 Employees, 51 to 100 Employees, 501 to 1000 Employees, More than 1000 Employees
Deployment Methods Offered: Cloud
Markets served: United States, Canada
Describe Pricing Plan: you can implement and begin using FieldConnect’s cloud-based mobile field service solutions with a small initial investment and a reduced IT overhead going forward.
Describe Demo or test drive program Contact us for a demo
The team at Atlantic Constructors spent days pouring through field service solutions, looking near and far for the right fit to help solve their multi-location challenge. Some solutions had long sales pitches while others had even longer onboarding cycles.
Atlantic Constructors chose FieldConnect after a long evaluation period and got to work. Both sides partnered quickly to lay out the processes that were vital to a smooth operation while shedding the excess of those that were not. The team at FieldConnect identified the needs of ACI and after a brief planning phase, the tool was ready for implementation.
Instead of piles of paperwork at each location, ACI technicians were then able to be dispatched digitally and receive work order details on their mobile devices. Electronically, anyone within the organization was able to view operational details independent from a physical location.
“FieldConnect stuck out as the solution that made the most sense in our unique situation.”
– Mandy Gathright
Since FieldAccess tightly integrates with Vista, all of the technicians’ data is immediately captured and stored in the ERP. This eliminates duplicate data entry and accelerates invoicing for faster speed of payment and revenue recognition. What’s more, technicians and service managers can manage parts, materials, and inventory better with FieldAccess. Technicians can quickly locate parts and supplies they need and assign them to work orders from their mobile devices and generate purchase orders with proper authorization. “Equipping our technicians in the field with the information and tools they needed to get their work done significantly reduced the disruptive phone calls between our field techs and dispatchers,” says Craft.
Thanks to FieldAccess by FieldConnect and Vista by Viewpoint®, James CRAFT & Son Inc. has access to up-to-date information from dispatching and work order completion to service contract management and invoicing. The company also gained complete visibility into its service operations. “As a progressive-thinking company, leveraging field service management software streamlined our operations by eliminating paper work orders, minimizing administrative tasks & data entry, and reducing service to billing time,” says Craft. “This has positively impacted our productivity, efficiency, and accuracy allowing our management team to clearly see the business value.”
“Equipping our technicians in the field with the information and tools they needed to get their work done significantly reduced the disruptive phone calls between our field techs and dispatchers.”